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Frequently Asked Questions

Answers to Your Roofing Questions


I had a leaky roof and now my ceiling has mold and mildew. What should I do?

A leaky roof is a very serious problem that needs to be dealt with right away. Any amount of moisture could cause mold and mildew as the moisture gets trapped in the roof structure. You or a contractor needs to pinpoint where the leak is coming from. After the leak is fixed you should wipe down any household items near the leak. Remove or discard any saturated items like fabric furniture or wet drywall. Our article on “Have A Leaky Roof? What to Do About Mold and Mildew on what causes a leaky roof and how to clean up.


Why wasn’t my roofing ventilation system installed correctly?

Roof ventilation is extremely important to a home. It ensures that warm air goes out and cool fresh air is taken in. Some of the typical problems we hear about time and again are mixed ventilation, over or under ventilation, intake vents are not installed properly or not installed at all, crooked turbine vents, and vents not properly installed allowing precipitation and insects in. For more information and solutions, please read our Roof Vents and Their Solutions article.


What are the most common roof problem and how can I fix them?

Some of the most common roof problems that New Roof No Mess has encountered include leaks and moisture, tenting and wind damage, as well as poor installation and repair. To find out what the top 8 problems and solutions are, please read our blog post “8 Most Common Roofing Problems & Their Solutions.”


What is the lifespan of my roof?

There are many factors that affect how long your roof will last, the sun being a major one and how often you maintain your roof (even if it’s maintenance free). Asphalt is one of the most common roofing materials in the US and could last as long as 30 years depending on your climate. Metal roofing is on the rise because of it’s energy efficiency. It does require some maintenance but could last to about 80 years. Read our blog on “Lifespan of Roofing Materials” for more information on your roof type.


What should I be looking for in a Roofing Company?

Replacing your roof could possibly be the biggest investment you will make in your house so you want to make sure you choose the right contractor. Some things like communication with your roofing contractor is imperative and whether they will leave your home free of debris when the project is completed. We’ve put together three things that you should look for in a roofing company.

How do I know when is the right time to replace my roofing shingles?

Keeping your roof in good shape is a must for any home. We’ve put together a few tips on when it’s time to contact your roofer for new roofing shingles.

If my roof is leaking, will I have to replace the whole roof?

Replacing the entire roof may not be necessary. Roof leaks could be caused by loose flashing or a section of your roof system could be damaged only requiring a roof repair. If it’s a complete roof failure and the damage is irreversible, then a total roof replacement will be in order.


Does my old roof need to be torn off before I get a new roof?

To get the longest life from your new roof, it is recommended that you have the old roof removed before installing a new one. In addition, some municipalities limit how many times a new roof can be installed over an old one. Be sure to check local building codes in your area.


How do I keep my landscape from getting damaged during roof removal?

It’s always a good idea to move things like patio furniture, planters, and pots to make sure things don’t get broken. Many contractors will also take precautions to protect your property. The most effective way for a contractor to protect your property is to use specialized debris removal equipment, like the Equipter. You can see photos of it in action here.


How do I know if I need a new roof?

Here are some websites that do a great job at showing various roofing problems and danger signs. Getting your roof inspected by a qualified professional can also be a useful step.


What are the pros and cons of rubber roofing?

Rubber roofing is a common roofing system used in low slope roofing applications (4/12 slope or less). Most steep slope (4/12 or greater) roofing products (asphalt shingles, cedar, metal) are not suitable for low slope roofs. This is where rubber roofing comes in. Although there are other low-slope roofing products, rubber roofing (EPDM) has been one of the most popular for residential applications. Ask your roofing professional to explain all the options to you.


How do I select the right roofing system for my house?

There are many roofing systems on the market today for residential homes. A few of the most popular roofing materials are asphalt shingles, metal, tile, amongst a few others. Choosing the right system will depend mostly on your personal preference and budget. A professional roofing contractor will be able to talk with you about the various options.Asphalt Shingles are the most popular and affordable option available with a variety of brands to choose from.

Metal roofing will be higher priced than asphalt but will have a longer lifespan making it a great choice if you are looking for a roof that will last a very long time.

Solar / Photovoltaic Shingles will be one of your most expensive choices but will be the best option if your are looking for a return on your investment.


What certifications should I look for in a roofing company?

First, a roofing contractor should be licensed as a contractor in your state (if required). There are also certifications available from each of the major shingle manufacturers to qualified professionals. Other endorsements are also available to contractors, such as this New Roof, No Mess program, Roofing Association memberships, and ratings from the Better Business Bureau, Angie’s List, etc.


How do I judge the honesty of a roofing contractor?

It can be hard to assess the integrity of someone you’ve never met before, particularly when there is so much money at stake. This is when having referrals from people you trust can be a real asset. In addition, taking steps to check the certifications listed above can help. Lastly, does the roofing professional provide a detailed contract, offer any warranties, and respond to questions promptly and professionally? Trust your instincts. If it feels wrong or seems like an uphill battle even before the job starts, look elsewhere.


Why do the roofing estimates I received vary so much in price?

If one estimate seems much lower than the others and it sounds too good to be true, it probably is. Many fly-by-night contractors’ below-cost bids seem attractive, but these contractors often are uninsured and perform substandard work. If an estimate is confusing, ask the contractor to break down the estimate into items/terms you can understand.